Frequently Asked Questions
- When will the product I want be back in stock?
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We typically make all products in batches and replenish our stock once it gets low. If you feel as though at item/s you're after has not been restocked, please contact us and let us know.
- Are your products safe for pets?
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If you have a pet bird/s, please do not burn incense in their presence.
Our products are generally safe to burn (candles, incense) around other pets, when used responsibly (proper ventilation, for example).
- What all goes into your candles?
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For our candle collections, we use lead-free wicks, highly refined paraffin wax, and plant-based oils.
- Where do you source your materials?
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All of the materials we use to create our products are sourced domestically in the USA.
- What do you do for the environment?
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We frequently reassess our methods (production creation, order packaging, waste) to ensure that we are as eco-friendly as possible.
Here are all of the ways we enforce this:
- We recycle our paraffin wax by using scrap waxes to create our Zero Waste pillar candles.
- At our headquarters, we recycle all paper and cardboard boxes that we receive.
- The paper products we use for customer orders and marketing materials are made from recycled materials.
- We have nearly eliminated the use of plastics from customer orders.
- We use biodegradable vegetable starch puffs when shipping customer orders.
If you have suggestions, please reach out to us and share your thoughts!
- Can I shop or pickup my order in-person?
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At this time we only operate business online and do not sell in-person, with the exception of the occasional local event or market.
For your convenience, you can shop with us here on our website, or on the Etsy marketplace.
Not Seeing What You Need?
If you're looking for information on shipping, click here.
For more about returns, refunds, or exchanges, click here.
To view official delay announcements from the United States Postal Service (USPS), click here to view their website.
For all other inquires, please visit our Contact page and send us a message.